...the host

Philippines to host 3rd annual int'l outsourcing summit By Tam Noda (philstar.com) August 13, 2011

MANILA, Philippines - The Philippines will host the Third Annual International Outsourcing Summit (IOS), a landmark event for the IT-BPO industry which will focus on non-voice, complex services.

Organized by the Business Processing Association of the Philippines (BPAP), the event will be held on October 11 and 12 at the Sofitel Philippines Plaza Manila with the theme "Global Market Leaders Addressing Global Issues."

Raymond Lacdao, Industry Affairs Executive Director of BPAP, said the summit will provide a platform to assess progress towards development goals provided in the IT-BPO Road Map 2011-2016, which projects potential annual growth of up to 20 percent over the next five years - generating 1.3 million direct jobs, 3.2 million indirect jobs, and US$25 billion in revenues.

Lacdao said while traditional voice-based BPO will contribute substantially to the projected annual growth rate, non-voice, complex services are expected to be the principal engine of growth for the industry.

“We anticipate growth in non-voice, complex IT-BPO services of 20-25% over the next five years,” Lacdao said. “Voice-based services will grow at a rate of 15-20%."

This year’s summit will also include a session on how the industry can extend its leadership in the country through innovating new services, including research and development.

“Last year, we became the global leader in voice BPO but we are rapidly transitioning to non-voice, complex services delivery," Lacdao said. "We want to demonstrate that the Philippines has a very high capability in this area, including emerging complex services.”

Lacdao said around 70 expert speakers and panelists will do their presentations and talks to over 300 international delegates.