PH to lead global healthcare outsourcing in 2012—ICTO
By Anna Valmero
loQal “Medical information outsourcing is the most promising of the four sectors. In fact, the Philippines is the de facto number one this year, not in the total number of seats but in terms of being a destination of choice,” - Alejandro Melchor, Information and Communications Technology Office (ICTO) deputy executive director
QUEZON CITY, METROMANILA—After surpassing India as the global outsourcing leader in voice-based services, the Philippines is poised again this year to become a top service provider in the healthcare information management space.
The availability of licensed healthcare professionals such as nurses in the country ensures the steady supply of agents to fill in the seats for healthcare outsourcing, said Alejandro Melchor, Information and Communications Technology Office (ICTO) deputy executive director.
Melchor said that the country should move into “high-value chain” services to continue its growth in the outsourcing industry.
Healthcare information management outsourcing is one of four areas that ICTO identified for expansion.
The other three include finance and accounting, HR outsourcing, and animation and creative process outsourcing.
“Medical information outsourcing is the most promising of the four sectors. In fact, the Philippines is the de facto number one this year, not in the total number of seats but in terms of being a destination of choice,” said Melchor.
The steady growth of the aging baby boomers in the United States and the recently signed landmark healthcare law “Patient Protection and Affordable Care Act” under the Obama administration create a promising future for the outsourcing business, said Melchor.
At least $530 billion dollars are needed to implement the US measure, which means a huge market for outsourcing players like the Philippines, explained Melchor.
Aside from back-office medical transcription, the healthcare outsourcing market has evolved to include high-value services including clinical coding, disease management, revenue cycle management and pharmaceutical benefits management.
“A little retooling of skills is needed to make the Filipino medical workers IT-savvy,” he said.
ICTO promised it will work and coordinate efforts closely with the Business Process Association Philippines (BPAP) and the Healthcare Information Management Outsourcing Association of the Philippines to plan a roadmap for the four high-growth areas.
In an earlier interview, Department of Science and Technology secretary Mario Montejo said the outsourcing sectors is one of the agency's top five-point agenda for 2012.
ICTO is one of the newest divisions of DOST after the Aquino administration dissolved the former Commission on Information and Communications Technology.
Montejo said DOST, through the ICTO, will help improve industry competitiveness “by producing better graduates for the outsourcing through partnership with other institutions.”
The Philippine outsourcing sector will grow to $25 billion in export revenues in 2016 and generate 1.3 million direct and 3.2 million indirect jobs, according to BPAP.
The availability of licensed healthcare professionals such as nurses in the country ensures the steady supply of agents to fill in the seats for healthcare outsourcing, said Alejandro Melchor, Information and Communications Technology Office (ICTO) deputy executive director.
Melchor said that the country should move into “high-value chain” services to continue its growth in the outsourcing industry.
Healthcare information management outsourcing is one of four areas that ICTO identified for expansion.
The other three include finance and accounting, HR outsourcing, and animation and creative process outsourcing.
“Medical information outsourcing is the most promising of the four sectors. In fact, the Philippines is the de facto number one this year, not in the total number of seats but in terms of being a destination of choice,” said Melchor.
The steady growth of the aging baby boomers in the United States and the recently signed landmark healthcare law “Patient Protection and Affordable Care Act” under the Obama administration create a promising future for the outsourcing business, said Melchor.
At least $530 billion dollars are needed to implement the US measure, which means a huge market for outsourcing players like the Philippines, explained Melchor.
Aside from back-office medical transcription, the healthcare outsourcing market has evolved to include high-value services including clinical coding, disease management, revenue cycle management and pharmaceutical benefits management.
“A little retooling of skills is needed to make the Filipino medical workers IT-savvy,” he said.
ICTO promised it will work and coordinate efforts closely with the Business Process Association Philippines (BPAP) and the Healthcare Information Management Outsourcing Association of the Philippines to plan a roadmap for the four high-growth areas.
In an earlier interview, Department of Science and Technology secretary Mario Montejo said the outsourcing sectors is one of the agency's top five-point agenda for 2012.
ICTO is one of the newest divisions of DOST after the Aquino administration dissolved the former Commission on Information and Communications Technology.
Montejo said DOST, through the ICTO, will help improve industry competitiveness “by producing better graduates for the outsourcing through partnership with other institutions.”
The Philippine outsourcing sector will grow to $25 billion in export revenues in 2016 and generate 1.3 million direct and 3.2 million indirect jobs, according to BPAP.
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