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Manila dislodges Mumbai as world's second-best outsourcing destination

By: Jose Bimbo F. Santos,
InterAksyon.com
February 1, 2014

 

MANILA – The Philippine capital has dislodged Mumbai as the second best outsourcing destination in the world.

Aside from Manila, three next wave cities in the Philippines that are outside Metro Manila also improved their rankings in the 2014 Tholons Top 100 Outsourcing Destinations. Davao and Bacolod each went up one place to 69^th and 93^rd, respectively, while Santa Rosa, Laguna moved up two notches to 82^nd.

Cebu and Baguio stayed at their existing places at eighth and 99^th, respectively. Iloilo, which was ravaged by Typhoon Yolanda last year, slid two places to 95^th.

Overall, seven Philippine cities made it to the Top 100 ranking. India remains the dominant country with six cities in the top 10 and 13 overall.

Undersecretary Louis Casambre of the Information and Communications Technology Office of the Department of Science and Technology (DOST-ICT) said the goal for 2016 is to add three more cities from the Philippines in the top 100.

"The goal of the Next Wave Cities Program of the DOST-ICT and the IT-Business Process Association of the Philippines (iBPAP) has always been to develop globally preferred outsourcing destinations outside Metro Manila," Casambre said.

Revenues of the business process outsourcing (BPO) sector last year are estimated to have increased by 15 percent to $13.34 billion. The industry reportedly employs over a million and is seen to add over a hundred thousand this year.

"We have been getting a lot of support for the Next Wave Cities Program… and we intend to maintain our efforts in bringing inclusive growth to the countryside," Emmy Lou Delfin, Next Wave Cities Program manager, said.