| Globe's president hailed Asia Pacific CEO of the Year By Tam Noda philstar.com June 13, 2012 |
MANILA, Philippines -- Global business research and consulting firm Front & Sullivan recently hailed Globe President and chief-executive-officer Ernest Cu as CEO of the Year during the 9th Annual Asia Pacific ICT awards ceremony at the Shangri-La Hotel in Singapore.
The awards pay tribute to the outstanding performance by companies in the Enterprise, Telecom, and Service Provider segments of the Information, Communication and Technology industry.
Cu won in the Server Provider segment. He was chosen for his visionary leadership which pushed Globe forward as a customer-focused, service-centric company bent on delivering superior customer experience.
In his message, Cu talked about his passion in changing the paradigm at Globe Telecom, from telco utility to a company that delivers great customer service.
“Globe is transforming holistically – from the way we think and compete in this business, to modernizing our whole service infrastructure that will make customer experience our true differentiating advantage,” Cu said.
Cu expressed optimism about the future of Globe and its role in providing the Philippines with best in class mobile services.
For the first half of the year, Globe has been rolling out its modernization program.
“Our determination is strong because we have the support and loyalty of our customers behind us," Cu said.
“I have seen the one great thing that spells a huge difference in any undertaking of this scale – our people having the heart, not just to fight, but to win. People who declare ‘I love Globe’ and thus, people who now dare to put the customer first.”
Frost & Sullivan annually identifies the outstanding industry achievements by companies in the regional and global markets and conducts in-depth interviews, market analysis, performance measurements, and benchmarking of market participants.
Award recipients were evaluated based on their revenue growth, market share gains, leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisition, and business and market strategy.
The results are then presented to an independent panel of judges, comprising of influential personalities, decision-makers and thought leaders from the ICT sector across Asia Pacific.
Cu won in the Server Provider segment. He was chosen for his visionary leadership which pushed Globe forward as a customer-focused, service-centric company bent on delivering superior customer experience.
In his message, Cu talked about his passion in changing the paradigm at Globe Telecom, from telco utility to a company that delivers great customer service.
“Globe is transforming holistically – from the way we think and compete in this business, to modernizing our whole service infrastructure that will make customer experience our true differentiating advantage,” Cu said.
Cu expressed optimism about the future of Globe and its role in providing the Philippines with best in class mobile services.
For the first half of the year, Globe has been rolling out its modernization program.
“Our determination is strong because we have the support and loyalty of our customers behind us," Cu said.
“I have seen the one great thing that spells a huge difference in any undertaking of this scale – our people having the heart, not just to fight, but to win. People who declare ‘I love Globe’ and thus, people who now dare to put the customer first.”
Frost & Sullivan annually identifies the outstanding industry achievements by companies in the regional and global markets and conducts in-depth interviews, market analysis, performance measurements, and benchmarking of market participants.
Award recipients were evaluated based on their revenue growth, market share gains, leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisition, and business and market strategy.
The results are then presented to an independent panel of judges, comprising of influential personalities, decision-makers and thought leaders from the ICT sector across Asia Pacific.
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