Showing posts with label KPO. Show all posts
Showing posts with label KPO. Show all posts

Wednesday, November 9, 2011

...the best outsourcing destination in Asia

PH is best outsourcing destination in Asia: CBRE

11/09/2011

MANILA, Philippines - The Philippines is the most cost-effective outsourcing destination in Asia, according to real estate advisory firm CB Richard Ellis.



In a recent study by CBRE comparing 15 central business districts in Asia, the Philippines was ranked the second cheapest with lease rates at $19.1 price per square foot/annum, next to Jakarta's $16.3. This despite an increase in office lease rates in Metro Manila and a decline in vacancy rates this year.

The Philippines also ranked second in terms of office rental yields in Asia, at 10% in the third quarter of 2011, following India's 11%.

"The Philippines is one of the most-cost effective real estate markets in Asia. For instance, it is significantly less expensive than Hong Kong and Singapore which is around 12 times more expensive. This is also why the demand in office services sector in terms of BPO and KPO expansion has been growing in the country," said Rick Santos, CBRE chairman and CEO.

Amid financial uncertainty in the US and Europe, Santos noted the Philippine business process outsourcing (BPO) industry continues to thrive. The downturn is seen to have spurred global financial institutions to accelerate expansion plans and off-shoring, much to the benefit of the Philippines.

The BPO office annual take-up was between 250,000 to 350,000 square meters in the last 5 years. 

"This year’s projected take up of office space in Manila is anywhere between 330,000 and 360,000 square meters of new take-up which is quite large when compared to Singapore’s 150,000 square meters a year.

We see continued expansionary demand from multinational companies as there is good value in the Philippine real estate market," Santos said.  

The growth of the BPO industry in the country has fueled office demand in Metro Manila.

The existing BPO office supply in Metro Manila has reached almost 3.6 million square meters of leasable area.

Makati has the biggest BPO space with a supply of almost 1 million square meters of leasable space, followed by Quezon City (784,308 square meters). Most of the supply in Quezon City is from Eastwood City, UP-Techno Hub and Cubao.

However, CBRE said there is a need for the Philippines to increase its supply of qualified labor for the BPO industry in the next 3 to 5 years.

"The needs of these BPO companies are simple: qualified and cheap labor and much reduced operating expenses.Thus, for the office sector, the BPO industry will be its 'bread and butter' for the near future," the real estate consulting firm said.


Tuesday, November 8, 2011

...the new KPO (knowledge process outsourcing) hotspot

PHL gaining in knowledge process outsourcing industry

After dislodging India as the world’s call center capital, the Philippines is now slowly making a name in the higher level KPO (knowledge process outsourcing) industry, according to an IT analyst.





 Research firm Ovum, in a report issued on Monday, said that while India is still at the forefront of the development of the KPO industry, a number of other viable KPO sourcing hubs, notably the Philippines, have emerged in the Asia-Pacific region. The technology analyst said the Philippines, along with China and Sri Lanka, may not yet topple India’s dominant position in the market, but they have enabled many vendors to pursue a multi-shore strategy.

Ed Thomas, Ovum analyst and author of the report, said: “Being able to deliver services from multiple locations means providers can offer existing clients greater flexibility and minimize the risks associated with having all their operations in one facility, while at the same time tapping into fresh labor pools”.

The KPO industry is maturing and the range of services being provided has expanded as the market has developed, Ovum said. From its initial beginnings in research and analytics, the definition of KPO currently includes a variety of services, such as legal process outsourcing and clinical trial management, among others.

On the latter topic, Thomas said: “A major challenge facing life sciences companies is the growing cost of R&D and, as a result, a growing number of pharma companies are turning to outsourcing and offshoring as ways of reducing these costs. China is an attractive location for companies that run and manage all phases of the clinical trial process, as it offers a significant pool of potential patients in an important emerging market.”

Along with China, Ovum said the Philippines is also becoming an increasingly important player in the KPO market. “It has started to carve out a niche for itself in a number of key areas, including healthcare outsourcing (providing industry-specific services to hospitals and healthcare providers). This market is expected to grow significantly during the next few years, with a notable increase in demand coming from the US as a result of the recent reforms in healthcare regulations,” it noted.

 Sri Lanka, meanwhile, has focused on developing skills around specific service lines. For example, the country has a significant number of qualified accountants, capable of providing the kind of high-end complex tasks associated with service areas such as equity and credit research, Ovum said.

“The recent emergence of countries such as China, the Philippines and Sri Lanka as viable locations for KPO delivery has been a positive development for vendors, as it has enabled them to begin offering a blend of offshore and nearshore delivery while also giving them access to sizable and previously untapped talent pools,” Ovum concluded. — Newsbytes.ph