Pinay BPO exec honored at Asia CEO Awards
Posted at 11/12/2011
MANILA, Philippines – A Filipina official of one of the leading companies in the business process outsourcing (BPO) industry was named Global Filipino Executive of the Year at the Asia CEO Awards.
Marife Zamora is a senior vice president at Convergys and the managing director of Asia Pacific, Europe, Middle East and Africa for the company’s Customer Management (CM) business.
“I am honored by this recognition, which I share with the company’s employees and my management team whose dedication to providing outstanding customer service to our clients and their customers worldwide has been instrumental to the phenomenal growth of our BPO business in the Philippines,” said Zamora.
Zamora handles 37,000 employees in contact centers throughout the United Kingdom, India and the Philippines.
“In just eight years, Convergys has become the largest BPO provider and private employer in the Philippines, and has helped make the Philippines a leader in the BPO industry.”
Convergys now operates 17 contact center facilities in the Philippines. Worldwide,it employs 70,000 people in 69 contact center facilities.
“Marife’s contributions over the past 8 years have been tremendous, and her influence extends past Asia and the Philippines. Many of the innovative strategies introduced by Marife and her leadership team have been exported to the Convergys operations across the globe, and now reside in our Global Operating Model framework. She is an incredibly valued member of our global team, and the job growth in the Philippines speaks volumes to Marife’s talents and the trust our clients have in her,” said Christine Timmins Barry, Convergys’ Senior Vice President of Global CM Operations.
The company has been honored many times for its customer service excellence, its talented employees, its expertise and leadership since it was established in 2003.
In 2010, Convergys won the “BPO Company of the Year” award at the International ICT Awards, and also was inducted into the Philippine Economic Zone Authority Hall of Fame after winning both the Outstanding Employer and Outstanding Exporter awards three times in each category.
The Asia CEO Awards, which recognize outstanding leadership achievements by individuals and organizations in the Philippines, was presented by American Express.
For this year, 9 nominees among the best business leaders in the Philippines were considered for The Global Filipino Executive of the Year Award.
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